iPhone not connecting to Sure Signal

[AlanSS]

New sure Signal, iPhone won't connect.

Solid Power and first two lights.

Ping: 29ms

Download: 53.04 Mbps

Upload: 15.48 Mbps

IP address: 81.132.159.191

SS Serial: 42151420077

Traceroute:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Alan>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 2 ms 1 ms 1 ms BThomehub.home [192.168.1.254]
2 8 ms 7 ms 7 ms 217.32.142.196
3 9 ms 8 ms 8 ms 217.32.142.222
4 16 ms 15 ms 15 ms 212.140.206.194
5 17 ms 17 ms 17 ms 31.55.165.13
6 16 ms 16 ms 15 ms 31.55.165.107
7 15 ms 15 ms 15 ms acc1-10GigE-4-1-2.mr.21cn-ipp.bt.net [109.159.25
0.112]
8 22 ms 23 ms 23 ms core2-te0-3-5-0.ilford.ukcore.bt.net [109.159.25
0.15]
9 23 ms 23 ms 23 ms 194.72.31.139
10 25 ms 26 ms 27 ms lndgw2.arcor-ip.net [195.66.224.124]
11 26 ms 26 ms 28 ms 85.205.0.93
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Alan>

[BandOfBrothers]

Hi

Welcome to the eForum.

Do any of these FAQs help https://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/

If you get stuck you can check in with Customer service on 191 or Use Live Chat.

[AlanSS]

Sorry no I had looked at those pages already hence posting here as advised 🙂

Live chat wasn't working this morning but will try again.

[Amanda]

Hi @AlanSS

Thanks, that all looks fine. 

Could you please double check your serial number? It's not bringing up any information on our side. 

Thanks, 

Amanda 

[deep64blue]

> Could you please double check your serial number? It's not bringing up > any information on our side.

Sorry there was a typo:-

Serial number 42151428077

Registered on 08/07/2015

Alan

[AlanSS]

Sorry for any confusion, I posted that from the wrong account!

Serial number 42151428077

Registered on 08/07/2015

Alan

[Retired-Sarah · Accepted solution]

@AlanSS We’ve pushed a resync through to your Sure Signal, please allow up to an hour for this to update.

Once this has updated, please turn all the phones off that are in contact with the Sure Signal.

If you’re still unable to connect, please let us know.  

[AlanSS]

Haven't restarted my phone yet but I have a full 3G signal :smileyvery-happy:

Thank you very much.

[micksymonds]

Replaced Sure Signal with new unit following unit failure. New Sure Signal was working fine, but now iphone is not connecting to SureSignal

Solid Power and first two lights.

Ping 34 ms

Download - 70.27 Mbps

Upload - 34.38 Mbps

SS Serial Number - 42152176626

Traceroute

1  192.168.1.1 (192.168.1.1)  2.171 ms  1.020 ms  0.789 ms

2  * * *

3  * * *

4  31.55.187.180 (31.55.187.180)  9.478 ms  8.654 ms  8.792 ms

5  core1-hu0-7-0-1.southbank.ukcore.bt.net (195.99.127.180)  8.077 ms

    core1-hu0-0-0-1.southbank.ukcore.bt.net (195.99.127.160)  8.848 ms

    core2-hu0-19-0-1.southbank.ukcore.bt.net (195.99.127.174)  9.662 ms

6  peer1-et-10-1-0.telehouse.ukcore.bt.net (195.99.127.3)  13.396 ms  9.322 ms  9.283 ms

7  lndgw2.arcor-ip.net (195.66.224.124)  12.660 ms  12.307 ms  14.343 ms

8  85.205.0.93 (85.205.0.93)  10.503 ms  12.286 ms  10.407 ms

9  * * *

10  * * *

11  * * *

12  * * *

13  * * *

14  * * *

15  * * *

16  * * *

17  * * *

Please help!!

[DaveCD]

@micksymonds

Everything you've posted looks fine and the light sequence indicates the Sure Signal is ready to take calls.

Please remove the number in question from the Sure Signal in the administration section and reset your Sure Signal.

Once this has been done, add the number back on and restart the phone whilst in range of the Sure Signal, this will resync your SIM on the virtual network.