iphone 5 and Sure Signal

[scotia_ltd]

My iphone 5 will not connect to Sure Signal, other phones will. Tried all suggestions so far to no avail.

Serial Number 4013042229

Thanks

gary

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[scotia_ltd]

87.5Mbps

Ping 35ms

IP 82.26.26.197

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets
 1  * * *
 2  brnt-core-2b-ae3-1768.network.virginmedia.net (80.2.137.213)  16.742 ms  17.147 ms  17.476 ms
 3  brnt-bb-1c-ae12-0.network.virginmedia.net (62.253.174.57)  16.945 ms  13.506 ms  17.921 ms
 4  brhm-bb-1c-ae8-0.network.virginmedia.net (62.253.174.126)  19.835 ms  20.025 ms  38.789 ms
 5  * tcl5-ic-2-ae0-0.network.virginmedia.net (212.250.15.210)  28.851 ms  54.537 ms
 6  lndgw2.arcor-ip.net (195.66.224.124)  71.714 ms  21.125 ms  19.377 ms
 7  85.205.116.6 (85.205.116.6)  15.872 ms  17.760 ms  34.169 ms
 8  * * *
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[Retired-Andy]

Hi Gary,

I’ve just checked the serial number that you’ve provided, as I was going to resync your Sure Signal for you, but it’s coming back as an invalid number.

Serial numbers are 11 digits long, but the one you’ve given only has 10. Can you check the number please and post back, and then we can resync your Sure Signal for you.

Thanks

Andrew

[scotia_ltd]

40130422229

[Retired-PaulE]

HI Gary, 

Thanks for giving me your serial number - I've checked and your Sure Signal ujpdated last night with us.

It could be that the unit isn't pivking up on the SIM change yet so I've resynched this as andy suggested, please hard reset your Sure Signal and let me know how you get on.

• Locate the button on the base of the box next to the Ethernet ports.
• Press and hold the button for approximately 30 seconds.
• Once the lights come back on, release the button.
• The Sure Signal will come online in around 1 hour.

Paul 

[barmouthlad]

Try this it worked for me

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Try-this-if-having-SS-issues-after-new-phone-or-...