mobile broadband - usage concern

[amy39]

Hi,

I've just signed up for mobile broadband on tuesday and i've hardly used it at all. However i'm concerned about how much i've used according to the usage counter for mb says ive been on for like 29hours at points and i've bearly been on for 2. I've not downloaded anything or opened alot of things with large files.

my allowance is 3gb per month but the counter says im about half way through that already?

Also i can't find anywhere what charges will be applied if i do go over?

the counter just doesn't seem very acurate? i was advised when taking it out that i would have around 7 hours surfing time a day for a month and this does not appear to be right?

Thanks

[Retired-BenJ]

Hi enigmass39

Welcome to the forum!!

The first thing that catches people out on Vodafone Mobile Connect is, we don't charge based on time, we charge based on volume.

If you computer is reporting that you have used half your usage already, I would suspect that maybe something running in the background (virus updates, windows/OS updates third party program updates). These can be quite troublesome to the average PC user as you wouldn't know they are running, especially if your PC hasn't bee connect to the internet for quite some time.

As an example I visited my mother about 2 months ago, she is a regular PC user but hadn't updated her windows in 6 months (since the last time i visited and told her how to do it, which she promptly forgot how to do it) Once this started, this pulled down about 200 megabytes of information, which had this been on a Mobile Connect would have taken a small chunk out of her usage with out her knowing.

My best suggestion would be to make sure your PC isn't downloading anything in the background.

All the best
BenJ
eForum Team

[amy39]

Hi enigmass39

Welcome to the forum!!

The first thing that catches people out on Vodafone Mobile Connect is, we don't charge based on time, we charge based on volume.

If you computer is reporting that you have used half your usage already, I would suspect that maybe something running in the background (virus updates, windows/OS updates third party program updates). These can be quite troublesome to the average PC user as you wouldn't know they are running, especially if your PC hasn't bee connect to the internet for quite some time.

As an example I visited my mother about 2 months ago, she is a regular PC user but hadn't updated her windows in 6 months (since the last time i visited and told her how to do it, which she promptly forgot how to do it) Once this started, this pulled down about 200 megabytes of information, which had this been on a Mobile Connect would have taken a small chunk out of her usage with out her knowing.

My best suggestion would be to make sure your PC isn't downloading anything in the background.

All the best
BenJ
eForum Team

Thanks for your help,

It's a brand new laptop and I think that's whats done it, I did think about that earliar and set the options to download only when I want because it was set to automatic.

The good thing is i have unlimited broadband at home aswel, and the mobile broadband is for during the week when im working away, so i'm really hoping that my allowance will be enough.

Just one more thing, is the only way to find out what i've spent or got left officially, is by ringing up?

Thanks again

[Retired-Wayne]

Hi enigmass39

Thanks for your post here. There certainly are other ways of checking your usage!

You can sign up for 'My Account' on the Vodafone website and view all of your data usage and billing information there. Its a really great service so check it out!

Please let me know if you have any further questions and we'll be happy to help you further

Thanks

Wayne

eForum T eam