mobile wifi

[drgraham]

Moved to home with no phone line so I looked into mobile WiFi (’MiFi’) options to tide me over until the main phone line was connected. I took out a ‘pay as you go’ mobile WiFi R216 contract for £25/month and a 50GB of data per month. I’d been using local network set up on my 02 mobile and that had 20GB/month and it was lasting most of the month so an upgrade of more than 100% was sure to cover all my needs. My first direct debit was £679.18. I’d not been notified (i) about coming close or using all my monthly data and (ii) there was no authority given by me to extend the usage past the 50GB.  
After months of being promised a refund, I've been charged over £4K.
The store admitted that they had the wrong phone number to contact me on the system and could not change this. They now say they can't help me.
Please help.

[BandOfBrothers]

We do have a Vodafone Social Media Team here who read all posts and engage to help where they can @drgraham

Vodafone Customer Services via phone or Live Chat can help too. 

I'm a little confused as you mention Payg which couldn't cost you more than you chose to top up and then mentioned a contract which can rack up costs if not self monitored., although £4,000 is a very large amount. 

Vodafone supply data monitors and data monitors are also available to self monitor usage. 

I understand Vodafone have said they can't help further - is this because you've used the data which needs paying for ?

The promised refund - Was this supported via any texts or emails ? Is it noted on your Vodafone Account Notes ?

[Tash]

@drgraham So we can take a closer look into what's happened, I've sent you a private message with details to contact our team directly.

We'll then be in touch as soon as possible to help.