online complaint form no longer available?

[jocata]

What has happened to the online complaints form that Vodafone customer services has asked me to fill in? too many complaint to handle? Joke company.

[drey_p · Accepted solution]

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@jocata wrote:

What has happened to the online complaints form that Vodafone customer services has asked me to fill in? too many complaint to handle? Joke company.

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Hi there

Vodafone have changed the way they deal with complaints.  The online form has been removed and replaced with a dedicated phone number.  You can find out how to make a complaint here

[jocata]

when was this change implimented?

[drey_p]

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@jocata wrote:

when was this change implimented?

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I can't remember exactly when it was changed.  I seem to think it was about a month or two ago. 

[jocata]

it was only last week i was advised to fill out the form. oh my thanks for your help, ill write an old fashioned letter

[drey_p]

It could have changed more recently than that but I honestly can't remember when it changed.

[Ruthbird]

Have phoned the "dedicated complaint line" ha ha twice today - they tell me I have to fill in tthe online complaints form to log a complaint - its not there!  Why do Vodafone feel the need to take my dd, destroy my credit rating and cut my phone off every 4 days.  How are you meant to get anything resolved?   Waiting the 8 weeks again for the ombudsman seems to be the only way!!!   Disgusting Vodafone!!

[forumfairy]

This link still seems to be here - hope it helps. 🙂

http://www.vodafone.co.uk/vodafone-uk/forms/complaints/

[forumfairy]

Despite the fact that I tested the link three times before posting it is now not working - it was previously sitting on the link given but in the past five minutes has started diverting back to http://www.vodafone.co.uk/vodafone-uk/forms/complaints-b/index.htm, different to the original link!!

It seems to sit on the original link for a few seconds and then disappears again...

[BandOfBrothers]

Vodafone have this page >

Vodafone Code of Practice.