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phone not charging

lora282
1: Seeker

hello

 

My phone (samsung galaxy ace 3 mini) recently decided to stop doing anything when i connected it to my charger. So i used the usb to laptop and connected it that way but it charges very very slowly and doesn't retain the charge for longer than 2 hours. It's also turning itself off and on regularly. These problems are out of the blue, nothing has been downloaded recently to increase battery useage.

At first i thought my charger had broken but now i think it might be the phones battery, do i simply buy a new one or is there another issue going on, should i be doing something else?

Would be grateful for any advise before i shell out money for a new charger or battery or both...
Also, if i'm under a contract is this something vodafone look to replace or is that only under insurance?

Many thanks!

1 REPLY 1

Retired-Ian_
Moderator (Retired)
Moderator (Retired)

Hi @lora282 

 

We cover things like the battery and charger for 12 months.

 

If you replace these and its still not charging we can arrange a repair.

 

Thanks,

 

Ian