problems receiving picture messages

[chiggins]

Hi.  I've followed all the instructions to set up my iPhone 5c (iOS 8.4) to receive picture messages.  Everything in the Settings is as Vodaphone sets out.  Yet I still get directed to the getmypicture website each time a picture is sent, and also then frequently get locked out of that website for "security reasons".  

Any suggestions as to how I can fix it to receive MMS normally?

Thanks

[drey_p · Accepted solution]

Hi there

If you are being referred to that site to get your MMS message, it sounds like MMS hasn't been provisioned on your account.

Call up customer services on 191 or use LiveChat and get them to make sure MMS has been provisioned.  

As a workaround whilst you are getting this fixed, you could use WhatsApp (if the other person uses it) or iMessage (if they are an iPhone user)

[chiggins]

Thanks.  Already using Whatsapp where I can, but iMessage still reverts to getmypicture.

But I now know it's my account and not my phone or my settings, so thank you!

[BandOfBrothers]

Hi

iMessage only works from iPhone to iPhone / iPad etc.

Are your iMessages blue in colour ?

 help page on iMessage https://support.apple.com/en-gb/HT201287

[chiggins]

Yes, although sometimes it randomly flips into green and reverts to text messaging iPhones (etc.) for no known reason.  Even, say, if both parties haven't moved during the chat.

[jeffkinn]

iMessage is a data service and uses the internet to access Apple servers to route the messages.

If for some reason that times out, the internet is slow or the Apple server doesn't respond then the message will revert to a traditional text message. That's why the blue will flip to green for no apparent reason.