promised a sure signal

[zaphod30]

hi there

After complaining about my signal strength at home i was promised a sure signal box. (probably 9 months to a year ago) nothing has arrived.

I had a call from your customer services team 3 months ago claiming i was a "valued customer". I mentioned the sure signal, they looked on my account, and saw the details there. The guy apologised and said he would send it straight away. Guess what ?!?!?!?!? still no sure signal.

Whats going on ???

[Retired-Andy]

Hi zaphod30,

We’ll need to take a look into this for you, so will need access to your account.

You can see how to get in touch with us here.

Thanks

Andrew

[zaphod30]

youve had all my details for some time now...............

[Ben_H]

Hi zaphod30,

Thanks for posting. I've checked our email archive and can see you emailed my team on 29th May and we responded the next day with further instructions. 

Just in case you didn't get our reply, I've resent it for you to the same email address you used to register for the eForum.

Please check your junk or spam email folders just in case it's been misrouted previously.

Cheers, Ben