"Sorry – there seems to be a problem message" when registering device

[dudleybloke]

I get this message when registering my device. Tried several times:

Sorry – there seems to be a problem.

Something went wrong, sorry. Our techs are working hard to get it sorted - so please pop back later. - [2j2]

Are there network issues previenting registering new devices today?

The unit is the latest model and has been successfullly de-registered previously (it worked fine before de-registering).

Thanks.

[mraquinn]

Yep - website still not working. Can't you at least take it down and post some alternative instructions in its place?

[dudleybloke]

My issue is now fixed.

I called the Sure Signal Team via 03333040191.

The support person was able to add my phone numbers. I then waited/restarted phones and device. This still did not solve issue so I called back the next day.

The outcome of the second call was that my Sure Signal box needed it's firmware updated. They where able to do this remotely.

A few hours later both phones have connected and all is good.

I hope this helps others having the same issue (the website did not allow me to register the Sure Signal - never got an answer to that issue so I suggest you call...)

Best of luck.

[jonmorris]

Got it sorted via the phone too. Rebooting phone and locking to 3G and hopefully good to go.

They had a problem adding my post code, but it's now letting me see the Sure Signal in my account.

It was quickly confirmed there's an issue with the online service at the moment. If only we could have been told earlier!

[jonmorris]

The online registration page is broken right now. Phone up and they can and will do it over the phone.

I wasn't given an ETA on fixing the site so I wouldn't wait. Could be days!

[AnnieKW]

I have exactly the same problem - same message and error code when trying to register new latest model Sure Signal to replace old version Sure Signal that no longer works.  

Sorry – there seems to be a problem.

Something went wrong, sorry. Our techs are working hard to get it sorted - so please pop back later. - [2j2]

Tried several times over 24 hours - same message each time.

Tried to call Customer Services but gave up after being on hold for 30 minutes (with estimated waiting time of 3 minutes at beginning of call!!).  Come on Vodafone this is clearly an issue judging by the number of posts in only a few days.

Please help!

[Retired-Wayne]

@AnnieKW

So that we can help you with this, get in touch with us by following the instructions in this private message.

[AnnieKW]

Update - finally did get through to Customer Services then Sure Signal team via options.  Very helpful on the phone - and told me to change phone settings to Mobile Network mode WCDMA/GSM to ensure picking up 3G signal from Sure Signal.

1 hour later all working perfectly.  Thanks to Customer Services - but big changes needed to be able to do this all online.