I do wonder why VF appear to continually disregard the opinions and needs of their 'domestic' customers. Everything I sense from VF's responses to any issues are that they are just paying 'lip service' to their customers, with very little or no regard that we are in contract, for them to provide a service!!
Until I see a definitive statement and/or regular updates from VF on how they are progressing a resolution, I don't actually believe they are doing anything of any significance, just delaying in the hope that their customers may accept their 'less than acceptable services and products' and go away ... and I can hear VF now saying 'we only provide a broadband and home wifi service and issues with customer product capability is not their fault', which may well be the case, but the reality is VF have provided a product and service which is not 'fit for purpose' in the current marketplace.
On the contractual point, if the customer didn't comply, I'm sure VF would very quick and efficient in enforcing the terms and conditions of the contract and pursuing the customer to act responsibly or face the legal consequences, maybe they feel the customer doesn't have the same will to go down this route ... is this ignorance, arrogance or a calculated risk??
In my mind, I question the value in continually posting our frustrations on these forums and getting little or no satisfaction, maybe it would be better to consider what other actions might just get VF's attention!!
PS ... At the top of my post I emphasised the words 'domestic' customer. My reason for this is I am also a commercial customer of VF, who's company spends significant amounts of money per annum on their services, needless to say we have far less issues and much more attention paid to us ... for me that says it all!!
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