re-set sure signal - new sim

[katiescotland]

Hi  I have just actived my new sim and can no longer connect to my 3 x sure signals.  Since I am the administrator of all 3 I can not alter my details.  Please therefore can you re-set each one of them so my new phone can connect:

Serial number 40122407147

Serial number 40112316712

Serial number 21229749748

postcode for all 3 is PA35 1HY

Many thanks

[Sukhi]

Hi @katiescotland
Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Sukhi