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Why cant i load the rewards page? It wont work on mobile, tablet or laptop! I was trying to sort the reward point out for my mother. I must say this temps me to move our phone to another network when you promote rewards and you website page wont load and hasnt for over a week now. Sort it out
Solved! Go to best answer.
I was looking at the page yesterday - it was looking pretty odd, with some of the top of the page lost above the top of the screen, and when I wanted to order something, I got my security SMS, but then waited an age for the screen to move on to the page to enter the code.
It looks like it has crashed totally now - I presume that it will have generated a warning of some sort, but I'll report it anyhow!
I guess you are trying the old links, if Vodafone have moved to the new support pages, these need to be removed.
Please see below. Hope it gives you what you need.
Try clearing your cache and cookees and give it another try.
I was looking at the page yesterday - it was looking pretty odd, with some of the top of the page lost above the top of the screen, and when I wanted to order something, I got my security SMS, but then waited an age for the screen to move on to the page to enter the code.
It looks like it has crashed totally now - I presume that it will have generated a warning of some sort, but I'll report it anyhow!
@iseande I was still failing to get to the page an hour or so back, but I tried it just now, and it loaded very smoothly, showing the full page correctly. I asked for my security code, which arrived promptly, and the page moved on to enter the code, and then on to the "choose your reward" options. So it looks as though, whatever it was, they've fixed it.
Annie.