sure signal 3 no power

[aarongoble]

Sure signal 3 - No lights

My sure signal has stopped working, no lights on unit but the pass through power socket is still working.  The unit is over a year old whats the warranty on these devices if they only last 2 years not happy with that ?

 Serial number 40124112372

[BandOfBrothers]

Hello.

Please take a look through these Sure Signal Trouble Shooting threads :

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Troubleshooting-Please-read-before-posting/td-p/...

as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.

To note the Sure Signal Device comes with a 24 month warranty.

[aarongoble]

I have checked all of these and the SS3 has no power, its not switched off and has no lights

[emsidi]

I have exactly the same symptoms. The product is 2 years and 3 months old! Let me know if you find an explanation. I guess the internal power supply or internal fuse has blown.

[emsidi]

For fun I've just taken the plastic case off. As I expected the internal 2A Fuse has blown. It appears that this fuse melted when a 22uF, 400V electrolytic capacitor on the input dc power supply blew a hole in its casing. Not sure if there is any other damage but I'm assigning this product to the bin! Hope this helps.

[aarongoble]

thanks for the update, no point taking mine apart now..

Vodafone sound like a common fault ? whats the replacement policy

[caz1]

Mine has also broken and upon phoning vodaphone its 1 month past the warranty so i now have to pay £69 for a new one!!!!! Amazing how so soon after the end of warranty it can break!!!

[Retired-Wayne]

Hi everyone,

I’m sorry to hear that you’re having problems with this.

If your Sure Signal develops a fault within the first 24 months, it can be sent away for a warranty repair.  

To find out what you need to do in order to get this sorted, take a look at our Vodafone repairs thread.

[gsmsecure]

Please take a look at my post (link below) in relation to SureSignal V3 units failing with all lights out and the reasons why..

IF YOUR DEVICE HAS FAILED WITH THE LIGHTS OUT THEN THERE IS A GOOD CHANCE INTERNAL COMPONENTS HAVE BEEN DESTROYED BY HEAT AND CONTINUING TO LEAVE IT CONNECTED CARRIES A SMALL FIRE RISK. VODAFONE SHOULD NOT BE RECOMMENDING ANY OTHER ACTION THAN TO REMOVE IT FROM THE MAINS IMMEDIATELY.

Please report the failed unit to Trading Standards via Consumer Direct on 0345 4040506 who are investigating why so many of these units are failing catastrophically and that they are potentially a fire hazard when they do fail.

Trading Standards need to know about any failure where all lights are out as it is suspected that components on the power supply PCB has suffered extreme heat or voltages. Whether or not Vodafone replace under warranty or you have been told to go buy another, report it.

If you were near to the unit when it failed you probably would have witnessed a loud bang with a bright flash.

These units fail anytime from new within a week to around two and a half years. Consumer law covers you to claim compensation or a refund as you should have reasonably expected it to have lasted longer.

You can use the UK courts to claim for up to six years from date of purchase so even if yours failed a while ago you can still make a claim.

For over three years Vodafone claim these devices are reliable and safe and have not addressed why so many are failing with heat damaged components inside.

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Hot-Burnt-out-amp-Dead...