sure signal additional users

[Drsrh]

I have searched the previous messages but have unable to get a clear answer. I have registered my sure signal without problems but keep getting an error message when I try to add new users....

I have tried resetting and other browsers etc but still cant add others.

please help

[drey_p]

Hi there

What error messages are you getting?  Have you tried contacting Vodafone to see if they can assist you with your problem?

[Drsrh]

I repeatedly get the following   Sorry – there seems to be a problem.

We're working hard to fix the issue, so please try again later.: 500, 2004

i have not contacted them except on live chat and it was taking a very long time so gave up. I was hoping someone on the forum may have had the answer

Thanks

[Cailen]

@Drsrh

When adding the users to your Sure Signal, please be sure they're added in the correct format.

The number must start '07' not '44' or '+44'.

If you still experience the same issues, I've DM'd you on how you can get in touch with our specialist team.

[Swoopert]

I have the same issue, please can you DM me also?