sure signal longevity

[Kengr1]

ok im totally fed up with this. SS works for 3 - 4 months flawlessly. Then stops. No change to ISP, upload, dowload speed anything. contact the forum, put in all relevent questions again, again. Told its my ISP again and again. NOTHING HAS CHANGED i keepsaying. then miracoulusly (spelling) it works again flawlessy for 3-4 months.; Now gone again .   (edited in accordance with House Rules). Bye VSS good riddance. Id rather use smoke signals

[Retired-Simon]

Hi,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Simon

[jaypeecee]

I have a hunch that the Sure Signal is unhappy if it is placed in a warm environment. It does run pretty warm anyway, no doubt related to the fact that it contains a transmitter. My unit is close to a window and, during the Summer, I had frequent disconnects. I repeat - it is just a hunch, nothing more.

JPC

[Kengr1]

16.34 down

0.8 Mbps up

ping 55 ms, jitter 12 ms rating b*

213.205.229.78

C:\Users\Ken>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 10 ms 9 ms 9 ms homerouter.cpe [192.168.1.1]
2 * * * Request timed out.
3 59 ms 46 ms 72 ms 10.248.28.73
4 42 ms 38 ms 44 ms 10.247.226.209
5 60 ms 40 ms 44 ms 172.27.177.249
6 59 ms 66 ms 51 ms 172.27.180.19
7 82 ms 63 ms 50 ms 172.27.180.174
8 66 ms 52 ms 39 ms 109.249.186.2
9 56 ms 67 ms 51 ms 87.237.20.192
10 65 ms 80 ms 57 ms 87.237.20.65
11 75 ms 79 ms 52 ms 80.157.131.29
12 68 ms 51 ms 67 ms 87.190.232.58
13 69 ms 76 ms 70 ms ae22-xcr1.lns.cw.net [195.2.30.61]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

sn 21196794842

[Kengr1]

respond please

[drey_p]

---

@Kengr1 wrote:

respond please

---

One of the Team will be with you as soon as possible. In the meantime, please be patient.

[Retired-Sarah]

Hi Kengr1,

All the information you’ve provided is looking good.

I can see your Sure Signals connection was last on 14 October at 01:39 AM.

Is this up and running again?

Are you able to try this with a new Ethernet cable?

Thanks,

Sarah

[Kengr1]

No its still not up and running. Just lights 1 and 2. Tried new ethernet cable. No differance.

[Kengr1]

Still not working. Switching off then on works for about four minutes, then just lights 1 and 2 again. Very frustrating. Am going to try a v3 that I have. SN is 40131004158. Help would be appreciated

[Kengr1]

V3 doesnt work either. Can you re sync please