sure signal problrm

[scowlam]

Just bought a new sure signal. It works for the main registered number but not for the other registered users. Waited 2 days but no sign of it working.

[BandOfBrothers]

Hi

Im assuming the other numbers are Vodafone ones. 

When you try to add them what is happening ?

Sometimes going into the phones settings and turning off 4G to make the phone use 3G is needed as the Sure Signal works off 3G. 

The Dashboard is as advised in http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/NEW-location-for-the-Vodafone-Sure-Signal-manage...

Some FAQs here https://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/

If you get stuck then please try Live Chat from a computer. 

[Jenny]

@scowlam - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

• Your speed test results from here.
• Your ping test results from here.
• Your external IP address from here.
• The results of a traceroute.
• Your Sure Signal serial number:

VSS Traceroute command

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear.
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.