sure signal suddenly stopped working

[laraine]

My sure signal box had been working perfectly, dropped out 11 days ago. I called 191 who told me to wait 24hrs and it would be sorted. Lights showing were solid red light and slow flashing internet light in white..no other lights.
The repeat performance of me calling reporting the same situation again and giving them my speedtest results has gone on for the past 11 days give or take a couple when i couldn t face calling again.
We ve got bt internet and i know there was a problem with this provider however i am told this has now been resolved.
I ve followed each of the steps on the website to reset etc but still nothing...anyone else got any ideas?
Should i request a new box? I work from home and this is driving me mad...

[BandOfBrothers]

Hi

Which model of SS are you using. 

I ask because Version 1 and 2 can be tested by using an alternative power supply. 

They are available on eBay for around £10. From member cineriv "But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc."

Vodafone Sure signal Troubleshooting guide.

Sure Signal FAQs.

[laraine]

Its a V3

[BandOfBrothers]

Ok. 

Have you you taken a look at the two links I've added which may help. The guide one has an issue not listed which advises to run a Traceroute which can help the Tech Team here if you can post your results in your thread. 

I've also seen past posts where unplugging the SS for a couple of hours can help. 

To note the SS comes with a 24 Month Warranty. 

[laraine]

Thanks for the reply..unfortunately i ve tried this but to no avail..

[BandOfBrothers]

Ok. 

Please run the traceroute and post here and they maybe able to help rom the information that gives. 

[Rahim]

@laraine Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

[laraine]

None of the threads are linked to the changing light sequences i am experiencing. This is really frustrating. I wouldlike a replacement box to try and get things working again..i was assured 2 weeks ago that this would be resolved in 24hours..very frustrating. The customer service support was not at all helpful and the problem remains unresolved..i work from home and this is causing significant problems.

[drey_p]

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@laraine wrote:
None of the threads are linked to the changing light sequences i am experiencing. 

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Have you been through the thread entitled Issue not listed? 

You need to click on it, and follow the instructions and post the Template back into this thread so that the eForum Team have the info they need to help you with your issue. 

[laraine]

After 2 very frustrating weeks with no service at all i plugged in my old school sure signal..came home and bingo..all phones have full signal and working.
No need for traceroutes, port checking etc..
Goodness knows whats going on..