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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74450 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229992 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204427 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Resolved! Calls Failing

Tried calling a few different numbers this morning, both landlines & mobiles All I get is a call fail message on my iphone. just tried tracerouting to 212.183.133.181 & only gets as far as 85.205.116.2, which is at least a vodafone address. However, ...

seob85 by 2: Seeker
  • 38849 Views
  • 14 replies
  • 0 thanks

New sim = no service

Hi I have just recieved a new upgrade phone and a new sim and it does not work with my SS. i did have the same issue last time i had a new sim in my phone and you did a re boot for me at your end could you do the same again please, i have tryed reset...

markmbe by 2: Seeker
  • 13866 Views
  • 1 replies
  • 0 thanks

sure signal problem

Sure signal has been working ok for sometime, went down yesterday, have reset router and sure signal V3 but power light stays on and connection light just keeps flashing, not a tech have done a PingPath which seems to be ok, am so frustrated as i wor...

goodmann by 2: Seeker
  • 14268 Views
  • 3 replies
  • 0 thanks

New Suresignal 3.0 Seems to be working but phone not connecting

Hi, I had the first Suresignal which was buggy but when it worked, it worked well. I recently upgraded to the new Suresignal 3.0 (The one that looks like a large electical socket !).I have registered it (obviously on my iphone number) and the other p...

VSS and BT Infinity. A simple question but...

Quite a simple question...but one where despite many hours of searching on here there is no definitive answer... Does the Vodafone Sure Signal  (either V1, V2 or V3) work with BT Infinity Broadband using the standard BT Hub/kit? Does it work straight...

Sure signal has stopped working

Hi guys, I had a working vodafone sure signal for some time until recently - no idea why it has stopped working.  ISP is virgin meda. Now the power light turns on, but the other lights flash.On the back looking at the lights on the router/modem port,...

Johanes by 2: Seeker
  • 21209 Views
  • 20 replies
  • 0 thanks

VSS 3 - dropping calls

Hi, I have had the SureSignal 3 for a few weeks. The lights are showing consistently as follows: Power light - solid redInternet light - solid whiteService light - solid whiteUser light - white when call in progress I get a full 3G signal on both my ...

kr_snail by 4: Newbie
  • 16774 Views
  • 13 replies
  • 0 thanks

Sure signal not working AGAIN

Hi having serious issues with my sure signal box, - struggling to get more than 2 weeks of un-interrupted use of this  Current issue is presenting itself as the power light remaining on constantly and no others. It is connecting to my router sucessfu...

Slemo by 1: Seeker
  • 14351 Views
  • 1 replies
  • 0 thanks

sure signal wont work with iphone 5

i have recently bought a iphone 5, and had to convert my sim to a nano sim. since changing my sure signal wont work on my phone. but does with the rest,my serial number is  40114276716   vss2

dorry69 by 2: Seeker
  • 14454 Views
  • 1 replies
  • 0 thanks

SureSignal and BT Infinty

We upgraded from BT Business broadband with 8 IP addresses to BT Infinity with the same 8 IP addresses, since then our SureSignal will not connect. As we have 8 IP addresses and the BT routers do not work with this configuration we use a Draytek 2820...

ArthurR by 2: Seeker
  • 18561 Views
  • 16 replies
  • 0 thanks
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