sure signal v1 and plusnet hub 1

[bargar]

I have a v1 sure signal and plusnet hub1 (sames as home hub 5). I have rebooted the ss1 and opened the ports of the router as per posts but only get light one solid and light two flashing at a constant rate ..no other lights are staying on . I have done a full reset , even tried unplugging the netowrk cable when rebooting

help pls

[BandOfBrothers]

Hi

It may also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. Even if lights / power are showing. They are available on eBay for around £10.

From member cineriv "But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc."

Please take a look through these Sure Signal Trouble Shooting threads :


https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...

as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.

[bargar]

Hi

Just tried changing the power supply .. still the same

just keps flashing the second light at a constant rate .. light one is solid

regards

David

[BandOfBrothers]

Thank you for trying. 

Is there anything in the troubleshooting guide thst msy help ?

If not try Customer service via Live Chat. 

Sure Signals have a 24 month warranty. 

[bargar]

hi

tried most things eg port opening and resetting with the network cable out .. different power supply ... can see it on my neetwork no problem but it just doesnt want to communicate with the outside world .. or i cant tell it is anyway..

may try technical helpline but they seem to be closed at the moment

thanks for the replies so far

[BandOfBrothers]

Can you click on 'Issue Not Listed' in the guide link and run a Traceroute and post it here so the Vodafone Tech Teams can take a look for you. 

[bargar]

I hope this helps

>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     2 ms     1 ms     1 ms  dsldevice.lan [192.168.1.254]
  2    17 ms    22 ms    16 ms  lo0-central10.ptw-ag02.plus.net [195.166.128.196]
  3    17 ms    16 ms    16 ms  link-a-central10.ptw-gw01.plus.net [212.159.2.148]
  4    16 ms    16 ms    15 ms  xe-0-2-0.ptw-cr01.plus.net [212.159.0.248]
  5    54 ms    16 ms    17 ms  195.99.126.138
  6    17 ms    20 ms    19 ms  109.159.254.190
  7    18 ms    21 ms    18 ms  peer6-te0-0-0-15.telehouse.ukcore.bt.net [109.159.254.233]
  8    17 ms    19 ms    18 ms  t2c3-et-3-3-0-0.uk-lon1.eu.bt.net [166.49.211.238]
  9    17 ms    18 ms    18 ms  166-49-211-254.eu.bt.net [166.49.211.254]
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

[BandOfBrothers]

Thank you. 

We have members of the Vodafone Tech Team who are available to respond and Help where they can. They have the Vodafone logo next to their name. All posts are read by them.
 
Hang in there and I'm sure they'll be in touch. 

[Retired-Charles]

@bargar - If you're still having issues, can you let us know the serial number of your Sure Signal please.

We'll then be able to carry out further checks.

[bargar]

Hi Your tech team phoned me and did some checks on monday night .. looks like its had it .. time to buy a new one

Thanks for band of brothers for his help and for you coming back to me

David