sure signal

[Skjobaker]

Hi. I am having problems with my V1 sure signal light 3 just won't come on regardless of how many times I reboot or reset it . Could someone at the vodafone end please look to see what the issue is please ? I have logged onto my vodafone and it says I don't have a sure signal box so when I try to register it it tells me that the sure signal box is already registered . My sure serial number is , 21221072487. Please help as I am going crazy ! Many thanks Sam

[Retired-Laura]

Hi @Skjobaker 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Laura

[Skjobaker]

Hi Laura ,

We don't have a PC at home only IPads is there any other way please ?

Many thanks

Sam

[DaveCD · Accepted solution]

@Skjobaker 

It's not possible to follow all of the steps using an iPad.

I've noticed from the serial number posted is using an old version of software so I've sent the update through.

This will take around six hours to update so please don't turn off or reset the Sure Signal, once the lights have returned to normal, please reset the Sure Signal.

• Hold in the reset button until all lights go solid
• Pull the power lead out with the reset button still pushed in
• Continue to hold down the reset button and reconnect the power lead
• Wait for all lights to come on and then release the reset button

The Sure Signal will be back online in around 1 hour.

Please confirm which lights you're seeing on the Sure Signal.

DaveCD

[Skjobaker]

Perfect thank you all seems to be working now .