sure signal

[Chn197]

I have swapped my phone sim to a new phone and now sure signal won't work?  I can't delete and reinstall the number as I am the owner, what do I do?

thanks,

[Chn197]

Looks like it needs resynching! Can you help tech team please? 

42143531939

[BandOfBrothers]

Hi,

After a sim swap it's suggested to de register the number for 24 hours and after that period of time re register and turn the phone Off and On to reboot it. 

[Colleen]

@Chn197 I've resynced your Sure Signal, to refresh your services on our servers. 

Please allow up to six hours for this process to complete and obtain a connection.

If you need any further help, please just let us know.