unable to login to my account from abroad

[dsyliou]

Unable to login to my Vodafone acount from abroad due to authentification code .

Vodafone is probably the only one that only send out code via mobile text. It is very inconvinent not to send it to email address as most of the banks have alternative way sending out authentification code through mobile or email.

Would suggest Vodafone take this into consideration.

Regards

Debbie

[BandOfBrothers]

Hi @dsyliou

I appreciate the difficulties your having. 

I use HSBC bank and they do not send out security information out via email as email in my opinion isn't secure enough. 

Although Live Chat is primarily for use within the Uk it has been known to work while abroad when using a computer. There is also +44 7836 191 191 from abroad.

A good tip if abroad is : If possible download the Skype app and add perhaps £3.99 credit to call from that.
The number that is suggested to use is +44 333 304  191

This may / may not be of some use as I'm not aware from your post why you need to access your account....

 How-can-I-keep-track-of-the-amount-of-data-minutes-and-texts-I-have-left-this-month.

[dsyliou]

Thank you for the reply.

I've tried both mentioned tel lines using internt call, it's not cheap, as these lines are not standard landline, the rate is nearly 4 times higher than house landline.

I log in to my Vodafone account on a regular base to check my monthly bills.

Regards

dsyliou