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unlocking of phone not worked

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mattquinn
2: Seeker
2: Seeker

‎13-12-2014 11:56 PM - last edited on ‎17-12-2014 08:34 AM by Moderator (Retired)

Hi, I have a Samsung s5 that was locked to Vodafone, I went into the Vodafone store with it and they gave me an nuc code, I typed it into the phone with my O2 sim in the phone, a message appeared saying it was successful but it has now been a week and the phone stilol says "could not connect to O2 UK" and appears as "emergency calls only". Why has it not unlocked yet?

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AnnS
17: Community Champion
17: Community Champion

‎14-12-2014 09:33 AM

Hello mattquinn

 

If you have received the message that the unlock was successful, the phone is probably unlocked.

 

Have you contact O2 about the problem ?  It may be your O2 SIM card.  If the phone was still locked, you would get a different message.

 

Try another SIM in the phone and see if it makes a difference.

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amully9
2: Seeker
2: Seeker
In response to hrym

‎24-03-2015 02:17 PM

Delays are normally in days not weeks. It's over 10 weeks now since the purchase was made on 10 January and it's 24 March now. 


So I don't buy the argument at all that there has been delays from Samsung. 

 

Plus when the NUC code did arrive, it didn't work. So am still stuck with a non working phone. 

 

Amar

 

PS - It's incredibly cheeky for someone internal to 'like' a response which is not helpful at all!

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