update for htc one m7 to android 4.4.3

[mo35col]

Hi
Iv just updated my HTC one m7 with android 4.4.3 and now I can't make or receive calls.
Iv done a hard reset,and soft reset,clean all cahe and still can't make or receive calls.
All was working fine until update last night.
Please help
Regards
Craig

[smd744]

update issue for HTC One mini. now i cannot record sound when i take video pictures, and also no sound when i use audio recorder app.  also, battery time is halved now, and phone always hot.

Blimey, what have you done to my phone android?

[Retired-Sarah]

Hi mo35col and smb744,

Can you both confirm if you’ve done a factory reset?

Thanks,

Sarah 

[smd744]

I 'restarted' my phone a SECOND time and found my mic came back to life.

Please would you specify exactly how to do a FACTORY reset?

And, thank you for your assistance.

Kind regards

[Ben_H]

Hi smd744,

You can do this via:

• Settings
• Backup &reset (from here you can back your details up if you've not done so already)
• Reset Phone

Thanks,

Ben

[hrym]

If you do a factory reset, make sure you've backed up your content first.  Some phones offer the option not to wipe internal storage, but I'm not sure whether all do.  It's also advisable to remove any external sd card beforehand, as some reset process will wipe this too, especially if it's set as default storage anywhere.