v2 Power light on, other two flashing

[eleanorgoodman]

My sure signal has been working perfectly but the broadband went down the other day and it has not worked since. Broadband fine now but no amount of re-setting the Sure Signal seems to work.  Normally it just comes up if we have an outage of the broadband.  Does it need a resync from your end?

[jamesb2k18]

Hi I have same problem. This is the Second box I have had and never had this problem with the first one.

I have registered and have done as previous messages say have left for 24 hrs and have done a reset.

Still have flashing LEDS.

Help Please.

S/N 40120934431

[eleanorgoodman · Accepted solution]

I now have no telephone light at all just the power light steady and the first light flashing.  Please help!

[Jenny]

Hi guys,

eleanorgoodman - What's your serial number? I'll check this for you.

jamesb2k18 – Your Sure Signal is currently de-registered. Please register this again and let me know how you get on.

Thanks,

Jenny 

[jamesb2k18]

Hi Jenny will put online now for you........will register again ok.

[jamesb2k18]

Hi Jenny sure signal pending active and flashing lights already ok.

[jamesb2k18]

Hi Jenny

HELP!!

Lights still flashing and even disappearring and coming back.

Can you confirm box is registering on your system and is there anything you can do???

[jamesb2k18]

Hello anybody there any news please or do I have to send back to where I bought it as faulty.

[Retired-Kay]

Hi jamesb2k18, 

Which lights are flashing? Can you let me know the exact light sequence? 

Please also provide this information;

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

Thanks

Kay

[jamesb2k18]

Hi Kay

The lights that flash both at same time are the 2 white ones one indicationg aerial lines and one showing phone.

They both have disappeared together.  The power light stays permanent.

62.98 Mbps download, 3.00 upload

17ms ping  2 jitter

92.232.163.181

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms routerlogin.net [192.168.0.1]
2 7 ms 7 ms 8 ms 10.66.188.1
3 8 ms 9 ms 8 ms perr-core-2a-ae5-616.network.virginmedia.net [80
.1.71.153]
4 13 ms 11 ms 11 ms manc-bb-1c-ae5-0.network.virginmedia.net [62.255
.149.65]
5 12 ms 20 ms 10 ms brhm-bb-1b-et-400-0.network.virginmedia.net [62.
253.175.69]
6 * 10 ms 19 ms brhm-bb-1c-ae7-0.network.virginmedia.net [62.253
.174.102]
7 * * * Request timed out.
8 31 ms 38 ms 35 ms ldngw1.arcor-ip.net [195.66.224.209]
9 30 ms 28 ms 31 ms 85.205.116.14
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

PS Am using new Virgin Superhub 2 (5 days old).