We woke up this morning to find our internet connection is down.
Long story short, we received an e-mail on the 28th November that I was thinking of leaving vodafone (I'm not) and that my service would end on the 12th December. A phone call to vodafone didn't reveal much or give an explanation of why this has happened. I was then offered a black friday upgrade to a full fibre 150 which turned out to be £3 a month cheaper than what I'm paying now so I thought why not?
I set this up over the phone and got an e-mail confirming the upgrade and that my new service would be activated on the 29th November.
A couple of nights ago Royal Mail knock on the door trying to deliver a new BT hub. I rejected it as it was addressed to the previous occupant (over 8 years ago) of our house and phoned BT to ask what was going on. I was told not to worry and that if I had told vodafone that the service transfer is a mistake then this information would be shared with BT.
I've contacted vodafone today to ask why my connection is down and mentioned the strange issue I've had. I was transferred to the activations team and told there's a delay in activation at Openreach's end and that it could take up to the 20th December to resolve! I was given some jargon on online chat that the reason was something to do with a "FTTP Phoenix smc failure" or whatever that means.
Obviously I'm not happy about this and I asked for this to be escalated to a manager as it's caused nothing but a complete ball ache.
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