Broadband being installed
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
14-03-2023 02:48 PM
My engineer said he would be here between 8 and 1 and he still has not arrived is this normal
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
14-03-2023 05:51 PM
Hey Jeremy,
I hope the engineer turned up for you? No, they should arrive at the time slot allocated. If they haven't arrived please give 191 or 0333 304 0191 from a non-Vodafone number a call so the team can chase open reach to see what happened.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
14-03-2023 06:18 PM
@Jeremy1603 You should get compensated for the no-show engineer
https://www.vodafone.co.uk/broadband/auto-compensation-hbb
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
14-03-2023 11:57 PM
@Cynric wrote:@Jeremy1603 You should get compensated for the no-show engineer
https://www.vodafone.co.uk/broadband/auto-compensation-hbb
Assuming you are going on to Openreach, not CityFibre.
