So yesterday (12th May 2022) I had engineers come to install full fibre as I upgraded my vodafone broadband from superfast2 (70 mbps) to gigafast (910 mbps). I'll skip over the fact that the engineer drilled over a gas pipe causing a leakage to the a...
My broadband contract was due to expire yesterday (26 Jan) so I renewed on 11 Jan. My mobile contract is also linked and I got a better deal on this too. Great! Not great! What they didn't tell me at the time was that my landline phone would be switc...
Hi all I was hoping to get some help. My broadband fibre installation took place on the 17th of January but it couldn't be completed due to a blocked duck at the fibre cabinet (which has now been cleared). I have been on Vodafone live chat but they c...
My broadband was set to be installed on the 19th of December so I booked the day off to be there for it. I was told I'd get a call for when the engineer would be on the way but got nothing and they no showed. It's been a week since and I've had no me...
What an absolute slideshow, today is the 4th day that I've been "promised" an engineer visit to install CityFibre FTTP, I get all the emails and texts stating that an engineer is booked to do the install, but no one ever shows up, no calls, no texts ...
Posting on behalf of my Father who is Elderly.....oh and who now has no internet connection with which to post with anyway!. Openreach appeared as scheduled to install their new FTTP service today, and the Engineer fitted the ONT box and internal wir...
I arranged a day off work after the emails, texts and letter which Vodafone sent me to remind me when the engineer would be here. Alas, no engineer arrived. I called customer services and waited on hold for 2 hours, till my phone gave up on me! Is t...
Does anyone have any info on how long it might take from order to a new router (for fibre 2) being delivered and then activation? Currently without broadband, relying on mobile data which is getting perilously close to being used up and trying to pla...
It seems I jumped into bed with Vodafone too soon. Has anyone actually had a good experience?Broadband was supposed to go live on 21st December, in-time for Xmas as the kids had Tablets as their main present from us this year. 21st came and went with...
I was apprehensive moving to Vodafone (from BT this time). Something was telling me "don't do it" but i did in the end mostly due to their deals and vouchers (which may or may not materialise) Install was five minutes of Openreach guy coming in and u...
