Broadband activation

CityFibre installed a line to my neighbour now my connection is dead

Anyone had this happen? Connection was working absolutely fine until CF were messing around with the box outside now my line is totally dead and I'm having to rely on the mobile dongle (which is not great at all speed wise). Have raised a support req...

Previous provider preventing activation of account.

I believe transferring my broadband to Vodafone is the worst thing I could have done: after over eight hours of effort (six yesterday towards the end of my account activation day, 2 today) I am being told that my previous supplier is preventing vodaf...

Use existing openreach rather than new cityfibre network

Two years ago I had a contract with TalkTalk, who installed openreach fibre to the property, they've left an openreach customer service point on the outside of the house and a fibre -> ethernet box inside my house. Vodafone seem to have agreements wi...

Resolved! What's the process for installing the 900/100 Openreach fibre?

Hi, I'm just trying to get some information on the process for installing it. Specifically regarding how they're going to drill the hole, whether it will be properly water proofed and where the cable is going to be routed. If it makes a difference, w...

How long did Vodafone take to set up Broadband/WiFi in your house for the first time?

So I got a new house in Dublin. The old owners left, and we got Vodafone broadband as a new customer (we have Vodafone in our other home, but for this house we are a new customer). We ordered it yesterday, and they said it can take up to 15 working d...

Resolved! Broadband Cancellation Requested - But line still active 2 weeks later

Hi,I have requested to cancel my broadband during my cooling off period.The request was made on the 27th MarchThe router was returned and delivered to Vodafone on 29th March I am trying to get another provider in, but the line is still active on BT W...

Fibre cable not run to house before engineer visit

I recently signed up to full fibre broadband with vodafone and had a appoitment this morning to set it up. However when the engineer came, he said that the fibre cable had not beem run from the junction box to the property yet so it could not be set ...

Activation Day Timings

I am swapping from Plusnet FTTC to Vodafone FTTC on Friday 2 June. I normally work from and use the connection all day. What is the best thing to do ? Leave the Plusnet router connected and work away as normal until at some point during the day the P...

After activation sync speed dropped. Chat support downgraded firware

HelloI have just been through a contract renewal and was changed from Superfast 2 to Fibre 2. I was sent a new router THG3000 but left my THG3000g in place as instructed in an email. However, after VoIP failed to work on my existing router (THG300g) ...

Activation on 26th but conundrum with router

We renewed our broadband recently, and got 'upgraded' from Superfast 2 to Fibre 2. Seems like the same thing to me but different name. Anyway, the new package is activated on the 26th but I've noticed the new router I've been sent is a THG3000 and my...

Community home

Forum Posts

CityFibre installed a line to my neighbour now my connection is dead

Previous provider preventing activation of account.

Use existing openreach rather than new cityfibre network

Resolved! What's the process for installing the 900/100 Openreach fibre?

How long did Vodafone take to set up Broadband/WiFi in your house for the first time?

Resolved! Broadband Cancellation Requested - But line still active 2 weeks later

Fibre cable not run to house before engineer visit

Activation Day Timings

After activation sync speed dropped. Chat support downgraded firware

Activation on 26th but conundrum with router

Using own router, chat says I have to wait til ser...

Broadband upgrade when its not yet activated.

My Vodafone account is not set up

Help !!!!!!!!

Connecting Vodafone Full Fibre 900 to Asus Rog Rap...

Replaced Vodafone THG3000 router with Vodafone Ul...

Early termination fee when switching from mobile b...

Eero Pro 6

What's the process for installing the 900/100 Open...

Broadband Cancellation Requested - But line still ...