Broadband being installed

[Jeremy1603]

My engineer said he would be here between 8 and 1 and he still has not arrived is this normal

[Thomas_H]

Hey Jeremy,

I hope the engineer turned up for you? No, they should arrive at the time slot allocated. If they haven't arrived please give 191 or 0333 304 0191 from a non-Vodafone number a call so the team can chase open reach to see what happened.

[Cynric]

@Jeremy1603 You should get compensated for the no-show engineer

https://www.vodafone.co.uk/broadband/auto-compensation-hbb

[Jayach]

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@Cynric wrote:

@Jeremy1603 You should get compensated for the no-show engineer

https://www.vodafone.co.uk/broadband/auto-compensation-hbb

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Assuming you are going on to Openreach, not CityFibre.