Earlier Broadband Activation Date

[Imz1985]

Hi All,

My full fibre was booked for install last week CF engineers did not complete it, however my old copper line was disconnected at 2am that day so have been without broadband since.

Another CF team came out yesterday (originally scheduled for 01/05/2024) and installed the full fibre line and I have 4 green lights on the ONT. However, Vodafone could not get the line running with CF on the phone. I then called and was told it would be up in an hour which it wasn't and then was told by midnight which hasn't happened either.

Is there anyone that can help me get this issue resolved or a team at Vodafone I can contact? I have made hundreds of calls since last Monday to get to where I am and would pull my hair out if I had any,

Thanks

@Effie @Jayach seen your helpful posts and was hoping you may be able to assist 

[Lucy_F]

Hi @Imz1985 If you message our team on the contact information here we can take a closer look into your activation and ensure everything's gone ahead correctly. We can also check in for any account updates from technical teams. We can't troubleshoot any technical issues, troubleshooting can be actioned here, or via our dedicated Broadband App. Faults can be diagnosed and escalated via these self serve options. Alternatively, troubleshooting can be complete with our dedicated Broadband Team directly, please reach out to them on 03333040191 or Live Chat here. 

[Imz1985]

@Lucy_F thanks for the above, finally up and running as of this morning.