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Engineer did not turn up for scheduled appointment

3: Seeker
3: Seeker

We placed a broadband order with Vodafone on 15 Oct, with an engineer appointment scheduled for the 9 Nov. 
on the 9th, nobody showed up, so we messaged the chat. One agent told us that there is a delay of one day on the order and that an engineer will 100% turn up the next day (chat Reference Number: 188416074132237398). The next day, no engineer turned up again. So I took 2 days off work, unable to work from home because my Vodafone data is also not working in the entire house (a separate problem I have messaged and called Vodafone about multiple times and they just tell me to wait as it will be resolved, but it never is). 

We called customer services and we were told to wait until 15 Nov for an update - with zero explanation as to why the engineer did not turn up or what the problem is. For all we know, it will be months before they connect us. 

Seriously considering cancelling our contract. Who at Vodafone can help explain the problem and get us connected to wifi before we give up?


Our order details are:

Order number WEB-0001000023869209



Hi @Irinarici I hope you're well! I'm sorry to hear that you are still waiting for this to be resolved! 

As we have no account access over the Community, please contact the Social Media team here so they can look into this for you. Alternatively, please call the Broadband team on 191 free from a Vodafone Pay monthly mobile, or 03333 040 191 from any other UK phone (standard charges apply).

4: Newbie

Do you know if this engineer is Openreach or CityFibre?


If it's Openreach you can claim this