New Power Hub just a blue flashing light for days

[Scott775]

Can anyone help me with a new connection that doesn't work?

I have a new Power hub connected to a City Fibre wall box. The install team left me with the router flashing blue and said it might take an hour to connect.

It's been 5 days now with daily online chats, phone calls, video calls, but still no Internet or landline working.

 

 

 

 I have tried swapping out the ethernet cable.

I have reset the City Fibre box.

The router has only ever flashed blue, even with the reset pin pushed it continues to flash.

Vodafone seem to think it's a City Fibre problem, I'm certain it's a router problem.

 

[Ripshod]

Try another ethernet cable between the ONT and the router's WAN port. Clearly the ethernet connection is down so it could be that that cable's faulty.

[Scott775]

Hi, thanks for helping but I have tried swapping out the ethernet cable without any change

[Ripshod]

Then either the ONT or the router is faulty.

You need to keep pressing vodafone. I feel so let-down that an engineer didn't spot it.

https://vodafone.co.uk/bbservcd 

[Jayach]

In your picture, it doesn't look like the ethernet cable is fully pushed home into the socket on the ONT. That would definately cause the problem you are seeing. 

[Scott775]

Hi, thank you for your replies but I have tried multiple varieties of cables and double checked the connections.

The only process I have made today is by plugging in a borrowed router. This brings on all the fibre leads, which I think proves the router is faulty 

 

 

[Scott775]

Ok time for an update.

After 14 days of contacting support on chat, calls and even video calls I have cancelled my contract.

I asked continuously for a new router, but they kept blaming city fibre.   City fibre even visited the property on day 12 and made a report confirming it was the router. 

Even then I was asked by tech advisors to "check the cables and try pushing the reset button!"

So on day 14, I spent over 3 hours on chat attempting to cancel.  But they said I was over my 14 day cooling off period and the termination fee would be £225.

Finally they agreed to waive the fee, but I would have to wait 14 days to "disconnect" and would receive a final bill at that time.  So I have to wait 2 more weeks until I can migrate to another isp. I also am expecting to be charged for a month with no service.