New broadband isn’t connected.. no WiFi

[Hking]

Broadband was supposed to be connected last Friday however the box is flashing red on the front and only one green light on the back under internet. The other 3 lights on the back aren’t lit up.

The WiFi isn’t working but is showing up as a network on my computer, I’ve connected to it but the WiFi isn’t working. Does this mean it’s been connected and not working or it hasn’t been connected. 

[Lucy_F]

Hi @Hking sorry to hear you're facing this trouble. Please reach out to us via the contact information here and we'll get your account and activation looked into. 

[jyoung98]

Same issue for me. Openreach installed full fibre and the ONT Yesterday and also set up router. Email from Vodafone when order was made stating it could take up until Midnight on the day of activation for Broadband to work in which Openreach engineer said the same. This morning still flashing red for me and no internet connection. Spoke on chat this morning and they said there is back end stuff needing to be done to enable the activation and can take 3-5 business days. Would advise getting in contact as sounds similar.

However, petty disappointing this doesn't work straight away since I have had this ordered for over 4 weeks now.

[Hking]

Thank you, that’s helpful! Sorry to hear you’re having the same issue, a little transparency would save us all a lot of time. So frustrating!!

[jyoung98]

No problem. I am slightly worried on the timescales provided today to get activated. I have read a fair few forums on here with people having the same problem and some took weeks/over a month to sort. Will keep up to date on progress.

[Gemma]

Hi @Hking and @jyoung98 my team over on Social Media will be able to double check your activation dates for you (I understand you may have already done this @Hking). We can also monitor your accounts and keep in touch with you until they're activated. 

[jyoung98]

Hi, my broadband got activated today due to a very helpful member in the broadband team.

However, my app crashed meaning I lost my chat with them before I got a chance to say thank you. Gemma, is there any chance you could pass a thank you to the broadband team (I didn't get their name unfortunately) for getting everything sorted.

Thanks.

[Beth]

Hi @jyoung98! We can pop an email over to the team, but if you'd like to us to contact the person directly or their manager to share your thanks, please reach out to the Social Media team with a link to your post here. We'll clear security, check who your web chat was with, and then we can get a more personalised email sent over for you 🙂