I upgraded to fibre on Weds. Engineer carried out the line switch no problems and said everything should be connected and working by tea time. Day 3 now and no internet/WiFi.
I've spoken to multiple teams/experts at Vodafone. It was a faulty cable so they sent a new one. It's not that. Router needed reconfiguring. They tried that and it's not that. Lost count of how many times they've asked me to hard reset the router and power off, unplug etc. It's not that.
I suggested could it be the router that was faulty as that's the only thing that hadn't been suggested. It was working perfectly before the switch but you never know. Guess what? I now have a faulty router so they've sent me a new one out to receive on Saturday. I'm not convinced it's going to resolve the issue as it hadn't been mentioned prior to me offering the question.
Just feel completely fobbed off and I really don't think they know what the issue is. For confirmation power, PON and LAN green lights on ONT are green and constant. LAN cable connected to WAN port. All lights on router other than internet which is flashing red.
I'm just going round in circles with them. They have said something about the order not being completed by the activations team. Not sure what that means. When I speak to the activation team they're just going through the same troubleshooting checks as the WiFi experts team.
Has anyone had a similar issue? Was it resolved? How was it resolved? Feel completely let down by Vodafone. Had absolutely no issues whatsoever with their broadband for the last 2 years and the minute I agree to upgrade to fibre it goes wrong and they can't give me a straight answer or resolution.
I'll also add that it's the middle of the school holidays, I'm supposed to be working from home but now have to go into work. Meaning I have to arrange childcare for my son who now can't use anything in the house to occupy him. Nightmare!
.png "Community Manager"){kind=icon}
