cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

No internet

Sayed333
2: Seeker
2: Seeker

I've had a nightmare week with Vodafone!

It's been a week now since my full fibre installation and still no internet. 

I rang up on the day and advised promised me I would be on my midnight

I've had like 20 webchats and 15 calls and no-one seems to know what is happening and they won't send an engineer out. Everyone keeps telling to press reset button; I must have done this 1000 times. I have all green lights on except for Alarm . Router still keeps flashing red on the internet. I've purchased and tried a different ethernet cable. No-one can give an answer.

 

3 REPLIES 3

Jayach
16: Advanced member
16: Advanced member

Have you tried factory resetting the router (hold the button in for at least 10 seconds) whist it is physically connected to the ONT.

In this past week alone, through speaking to all these different advisors, I must have reset my router like 200 times. Everyone keeps saying they are reconfiguring my router. Still no luck. 

Gemma
Community Manager
Community Manager

Hi @Sayed333 - I hope your line is active now. If it isn't then please send my team a message on Social Media and we can check the stage that the activation is at from our side.