No connection

[Miggs]

Hi

Just had broadband installed today and I have no internet connection (flashing red light on TGH3000).

Phone app prompts me to enter hub password but will not accept it, says no internet.

Tried to do a network service check but it just says no active plans.

Is there some sort of activation procedure that I have missed.

Helpline is perma engaged.

Thank god I still have my old service still active!

[brayanweldir]

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@Miggs wrote:

Hi

Just had broadband installed today and I have no internet connection (flashing red light on TGH3000).

Phone app prompts me to enter hub password but will not accept it, says no internet.

Tried to do a network service check but it just says no active plans.

Is there some sort of activation procedure that I have missed.

Helpline is perma engaged.

Thank god I still have my old service still active!

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So what you recommend me i should go for new connection? I feed up from my old connection.

[Jayach]

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@brayanweldir wrote:

So what you recommend me i should go for new connection? I feed up from my old connection

.As this is your first post on the forum, nobody is making any suggestions as to what you should do.

If you explain your query/problems we may then do so.