What a farce that is trying to receive a broadband service from Vodafone! I have elderly parents who need broadband and phone services so I called into my local Vodafone store on 18th April to see what could be offered and how quickly a service could be provided to the address. FF200 was the best deal at the time. Advertised at £27 p.m on a billboard at the store and the advisor confirmed this. Went away for a think and when I returned spoke to the same advisor. I asked the advisor what was the quickest available date for delivery of the service as this would be the deciding factor and was advised that the next available date for installation would be the 24th April which I asked that this would be the following Wednesday. The advisor confirmed the date therefore I proceeded with the order. The advisor then told me the actual price was £30 p.m so in effect the price had gone up without any explanation other than the need for cobbling a sim to the order!
The following week, 23rd April, I contacted Vodafone via online chat to ask why my router had not been shipped as the installation date was looming. I was advised that the installation would not be until the 24th May! This wasn’t what was agreed in the store. The online chat advisor then promised a successfully amended appointment date scheduled for 3rd May and new appointment reference number was provided. This was subsequently cancelled and a notification given via text. I contacted online chat again and after much discussion I received a new confirmation date of Friday 4th May and a new reference number. I asked again was this definitely confirmed and they said yes. I contacted chat again on Wednesday 1st to ask why my router still hadn’t been shipped and was I to receive the new advertised Power hub router for new customers and was advised that the date of installation was still scheduled for 24th May and not the promised Friday 4th and no new power hub! Contacted complaints online and got a call from South African call center caller who just kept repeating the 24th May date and lame excuses for Openreach 'outside works' which, by the way, did not take place. I have been given the runaround by Vodafone with no real explanation as to why I have been given the wrong information on three different occasions and still no resolution! Online chat is completely useless and they have given me the wrong information on every occasion.
I could have accepted better deals with other providers but chose Vodafone because of the promised quicker installation date. This was the sole reason for taking this decision. I note that other providers currently have quicker installation dates available. It would seem that this was a great mistake choosing Vodafone and my elderly parents still remain without a broadband and phone service. This is exceptionally bad customer service and I expected better from such a major telecommunications company!
Still awaiting a resolution to this though I highly doubt it.
BEWARE!
