Vodafone Broadband App - Firmware Page Blocker

[Scrimm]

My Pro 2 500 Broadband has just been installed. I have downloaded the app and logged in. However after selecting set up, a page comes up entitled Firmware and I can't proceed beyond this. Has anyone else had this. Should the firmware be updated on the router perhaps and how should this be done? The same thing happens on another phone.

[Cynric]

@Scrimm Try using a browser on a PC connected by ethernet cable. There's a lot of recent posts on the forum about the app having problems.

[Geekchic_69]

Hi. I had mine activated yesterday & encountered the same error. After googling it, I read to use a pin (hold it in for at least 7 seconds) to reset the router. Once everything rebooted, the app worked absolutely fine. It was a bit of a pain & I’d already change the password, etc, so had to go through all that again, but at least the app works. Good luck!!

[Scrimm]

• To conclude, I reset my hub and this cleared all the faults not just the app. I could pair the booster, Get the phone going and the dongle is now working.