All lights flashing white on router

[dpmedcalf82]

Hi all,

My broadband connection was activated today and at first I was very pleased with how much faster it is compared to what I had before.

However after about an hour I lost the connection and the power, internet and WiFi lights were all flashing white. Turned the router off and on again and it was fine for an hour or so again and the same thing happened - no internet connection and the three lights flashing. 

Anyone have any ideas? I was having an online chat with customer service but never got a response to my question.

[Jayach]

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@Smithj44 wrote:

After over two weeks of messing around mine is finally sorted. It turns out it was a router software issue.

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Strange as the factory reboot should have cured that. Did they say what they did to resolve the software error?

What firmware level do you have now?

[Smithj44]

Line Quality

  Downstream Upstream 

Current Rate	18000 kbps	3199 kbps
Maximum Rate	41501 kbps	16889 kbps
Signal-to-Noise Ratio	17.9 dB	17.2 dB
Attenuation	DS1 12.5 dB, DS2 32.6 dB, DS3 48.2 dB	US0 5.3 dB, US1 34.1 dB, US2 36.7 dB
Power	11.2 dBm	7.5 dBm
CRC Errors in last 17 minute(s)	0	0
K (number of bytes in DMT frame)	0	0
R (number of bytes in RS code word)	16	10
S (RS code word size in DMT frame)	0.2878	0.3238
D (interleaver depth)	2	2
Delay	0 ms	0 ms

  Downstream Upstream

Super Frames	0	0
Super Frame Errors	0	0
RS Words	14468980	12908556
RS Correctable Errors	24	2
RS Uncorrectable Errors	0	0

  Downstream Upstream

HEC Errors	0	0
OCD Errors	0	0
LCD Errors	0	0
Total Cells	36206992	0
Data Cells	1131844	0
Bit Errors	0	0

  Downstream Upstream

Total ES	0	0
Total SES	0	0
Total UAS	37	37

[Jayach]

It sounds like it may be trying to do a firmware update. I would try disconnecting it from the line and holding in the reset button for at least 10 seconds, then reconnect the line and see what happens.