Back to Help and Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Apple Watch Causes new Vox 3 Router to Crash and loose internet access

Go to solution
boardmann
4: Newbie

‎12-11-2019 02:09 PM

Ive had an appalling experience with Vodafone a red cable link issue is only the tip of the iceburg.

Since they sent me there new router to try to rectify some issues ive been having its been randemly crashing sometimes every ten mins or so.

I have today been informed by the Directors office that there is a compatability problem between Apples Watch and the firmware installed in the new router causing random crashes on the new Vox 3 router it just reboots causing it to loose internet access.

I was just amazed that Vodafone could send out these new routers with such a massive problem.

 

1 ACCEPTED SOLUTION

Go to solution
RickyAngel
3: Seeker
3: Seeker
In response to boardmann

‎02-01-2020 12:27 PM

I just spoke with Vodafone. The Tech 2 team in India are incorrectly telling people that the issue is fixed and you need to do a factory reset to resolve the issue.  This is not correct.

 

I then spoke to Vodafone Tech 2 in the UK and they say that they are being overwhelmed with fault calls as lots of people got watches for Christmas. 

 

They say that they are still working on a fix and this will be pushed out in phases starting in about a week's time.

 

Apparently you may lose service for a while whilst the firmware update is applied. 

 

I suggest you take a note of your firmware versions and check back daily to see when you get the update. Then switch your watch back on and pray like crazy it's fixed the problem!

 

I was told compensation would be applied automatically if you logged a ticket with Vodafone, but clearly keep an eye on that!

 

Good luck everyone, at least Vodafone know what the issue is, and it is a priority for them. 

 

 

View solution in original position

0 Thanks
63 REPLIES 63

Go to solution
RickyAngel
3: Seeker
3: Seeker
In response to jamessinton

‎14-01-2020 10:40 PM

Sounds Promising. I look forward to hearing if you think it's fixed the watch issue. Good luck. 

0 Thanks

Go to solution
Bigyid
4: Newbie
In response to RickyAngel

‎27-01-2020 06:07 PM

Any update on new router firmware?

 

I reverted back to my old router but if the new one has new firmware and it's all resolved, then I may plug it back in.

0 Thanks

Go to solution
RickyAngel
3: Seeker
3: Seeker
In response to Bigyid

‎27-01-2020 06:18 PM

I got the firmware update about 2 weeks ago, and switched my apple watch back on. It has been a lot more stable - the router reports 4 DSL service cuts but these may have been overnight as I didn't notice them. 

So you could give it a go back with the Vox3 router, although I'm not aware of any real benefits of being on the newer router so you could probably stick with your old one if its working fine!!

Good luck. 

 

 

0 Thanks

Go to solution
boardmann
4: Newbie
In response to Daymouse

‎02-01-2020 10:05 AM

Have just checked my Vox3 Router setting and believe you have listed the bootloader version and not the Firmware version, mine bootloader is still different from yours though it's 19.02.1146-0000000- then again lots of other information

 

0 Thanks