My Broadband is down and I am directed to run a test on line after logging into my account. (After hotspotting to my Mobile) It says it will take no more than 5 mins and a red progress bar moves to the right gradually moving finally saying after it completes that :
Please go back to the test and wait for it to finish - this shouldn't take longer than five minutes.
I have exactly the same issue with the online test. I have never been able to get one of the tests to successfully complete after weeks of trying. I'm of the opinion that it is just badly designed and doesn't work for anyone.
Well, it definately works for me, see my previous post.
I wonder if the test only works on FTTC, are you on Full Fibre?