Hi - new to this forum and hoping someone is able to help!
We signed up to Vodafone in March and have had issues from the start really - slow speeds, dropping out etc. We were eventually issued with a booster which improved things a little from a speed perspective - but it now seems to be worse again and now we are also having our WIFI drop out multiple times per day. Some devices (like my husband's laptop) are still choosing to connect to the main router, even when the booster is closer, and it's showing "bad performance" in the app.
I've contacted customer service many times - for some reason, when I'm on with them things seem to improve and they tell me there's no issue. But we're still having issues with signal dropping intermittently which is not ideal when we both WFH.
I've logged into the router this morning and can see an error log but not sure what I should be looking for. I can see notices, errors, warnings and info... Some examples are:
- data Error failed to send packet: Network is unreachable
- data Error failed to send packet: Address family not supported by protocol
- system Warning upnp_event_process_notify: connect failed: Connection timed out
I see identifying information on there so don't want to post the full thing.
Is anyone able to point me in the right direction of what to look for so I can be armed with the right information for customer service? We really can't go on like this but unfortunately we're stuck in our contract.
Much appreciated.
