Have had Pro 500 broadband for about 3-4 weeks now, through City Fibre.
Have had a serious issue with connectivity (not the main router in to the wall, but throughout the rest of the house. We're in an old terrace house, so long and thin, and need the additional boosters to get coverage. The fibre was installed at the front of the house. Previously, our router has been more central in the building.
Have now got the full three boosters installed in the same places we used to have our EE network set up, but each seem to drop out with alarming regularity. I've had to work from the office almost all the time now as I can't guarantee connection, which we never had an issue with EE.
Separately, the highest speed ever achieved is 200mbps, over half the speed of the 500mbps promised.
Getting through to the team is virtually impossible, and now the Tobi function seems to have been disabled. I've seen reports here of Openreach staff coming out to inspect - would gladly have someone come and look to check I've not done something wrong on the installation of the boosters (I followed app instructions).
One of the Vodafone team did suggest I could go and buy a powerline system, but seeing as I didn't have to do that with the inferior EE set up (fibre to the box, via phone line) then I don't see why I should spend more on things.
Would welcome any pointers on how you've resolved anything similar. Thanks!
