Broadband still down following full fibre upgrade by CityFibre

[nickyp11]

We were upgraded to full fibre this morning, the Engineer advised it would take about 2 hours for our broadband to come back on following the router reset, it's still down after 5 hours. Can someone please advise how to get it back up? I work from home and can only use my phone as a hot spot for so long

[Ripshod]

It states clearly in one of the emails that it can be provisioned at any time up to midnight. If it's not connected in the morning do a reset with the recessed button at the back. If it still doesn't provision get back to Vodafone via:

https://vodafone.co.uk/bbservcd 

[Jayach]

Have you tried the router back in the phone socket? That may continue to work for a while.