Broadband terminated - No warning

[peter_uk]

Had been with Vodafone for 2 years or so, on the 28th August Vodafone terminates my home broadband with no notification. After spending an hour in-store(Unable to help) and 30 mins on the phone they gave me the excuses

“Your neighbour has taken your phone line”

“Go talk to your neighbour”

“There is nothing I can do”

“Would you like to be a new customer”

This is laughable. Why on earth would I want to be a new customer, I didn’t ask to stop being a customer.

Vodafone must have too many customers and is deciding to trim some off.

[Beth]

Hi @peter_uk, another Open Reach provider can take over the line without us needing to contact you but it's strange that this has happened with your neighbour as opposed to a line you have taken out yourself. 

We're unable to discuss accounts over the Community for your security, please contact our social media team and they'll be able to find out what's happened and the quickest way to get you back up and running