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Broadband connection

Cancellation of broadband before it is activated

juda
3: Seeker

joined Vodafone for broadband on 4/5/21 and a change of mind on 7/5/21.  Activation doesn't start till 1/6/21 so well within my 14 days to cancel! Have tried several times today by phoning but can't get through, kept on hold for over 20 minutes.  Even tried online chat, they can't cancel contracts.  Need an email for the cancelation department or for someone to contact me.

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8 REPLIES 8
BandOfBrothers
17: Community Champion

Hi @juda 

 

You could try the Vodafone Social Media Team's via Twitter or Facebook. 

Contact-us-for-account-specific-queries. 

There is no account access via this forum so you can t be helped from here. Sorry.

Not is there an email as a person needs to pass security protocols.

cancel-your-account 

And

I-want-to-cancel-my-home-broadband-service. 

Vodafone will want the router back.

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

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Jayach
16: Advanced member

If you have not been activated yet, let your current supplier know you don't want too switch and hopefully they can block it.

Surely the cancelation period can't kick in until you have been activated.

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juda
3: Seeker

Had a message today from Vodafone to say direct debit is set up.  My current provider has been in touch and has offered a better deal than Vodafone so going to stay with them but I have to cancel  Vodafone but having great difficulty getting through to an actual person.  Can't find an email address

 

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Jayach
16: Advanced member

@juda wrote:

My current provider has been in touch and has offered a better deal than Vodafone so going to stay with them 


I find it most annoying that you have to start the moving process before they will give you a decent deal.

 

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BandOfBrothers
17: Community Champion

There isn't an email address to cancel @juda 

 

Call the Broadband Account Team 08080 034 515  (free from all UK landlines and mobiles) with lines open between 8am and 11pm, seven days a week. 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

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Jayach
16: Advanced member

Are you calling 0333 304 0191?

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juda
3: Seeker

Yes I have phoned 03333 040 191 several times and gave up after waiting 20 minutes 

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Jayach
16: Advanced member

20 minutes is nothing in the wait for Vodafone. Have you tried 08080 034 515 as suggested by BOB? Although that is normally the broadband support.

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