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20-10-2023 04:18 PM
Our broadband has just been upgraded from FTTC to FTTP and I am trying to reconnect using my Netgear D7800, which was running fine on the old FTTC service. I have contacted Vodafone and got the new PPPoE account details and new password, and have changed teh Netgear configuration page to reflect this, but it is still not connecting. Can anyone advise if any other changes are needed to the configuration? Thanks.
20-10-2023 04:23 PM - edited 20-10-2023 04:23 PM
Were you using the Nighthawk on fttc too? The reason I ask is the pppoe login changes with the upgrade and your new details won't show on their system for a few days.
20-10-2023 06:10 PM
@Ripshod wrote:the pppoe login changes with the upgrade and your new details won't show on their system for a few days.
I am aware from previous posts, that the PPPoE details change when you upgrade, but surely if Vodafone have given out the changed details they should be operative immediately?
20-10-2023 06:56 PM
Perhaps. But we're talking about Vodafone here.
20-10-2023 07:06 PM
I would assume they get the details from the system, but as you say, it is Vodafone, so who knows.
21-10-2023 02:22 PM
THis hadn't occurred to me, but given the ##~##-ups Vodafone have made with my upgrade I should not have overlooked it!
A pleasant surprise, the new Vodafone router has now arrived - even though they said it would be Monday! I have been able to check that at least the line HAS been fully activated - Now to try my Netgear D7800.
21-10-2023 03:49 PM
@MACH1 wrote:
A pleasant surprise, the new Vodafone router has now arrived - even though they said it would be Monday! I have been able to check that at least the line HAS been fully activated - Now to try my Netgear D7800.
Is it a THG3000? And is that not what you had before?
🤞on the D7800.
20-10-2023 07:22 PM
@MACH1 There is a setting on the router somewhere where you select WAN or DSL. It's been a while but I can unbox mine and find it if you can't. There's also Netgear Genie - a run through that should find the correct settings.
20-10-2023 07:56 PM
21-10-2023 02:24 PM
I have just found something that looks promising under the WAN configuration tab. I am hoping it has now switched from DSL to WAN - so will give it another try. Fingers crossed!