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Constant dropouts on THG3000 today

jjjj
2: Seeker
2: Seeker

‎20-09-2024 08:28 PM

As of today I've been getting constant drop-outs (every 15mins currently) that last a couple minutes on multiple devices.

I thought maybe it was my Deco mesh (operating in AP mode) which I've updated firmware and seems to be operating fine.

I've checked the system logs on the THG3000 and seeing a lot errors below. Anyone know what's happening here?

System log:

DateTimeCategorySeverityLog Details
20.09.202420:21:19systemCriticalCONNECTION: Failed to create socket.
20.09.202420:21:19systemError   SOCK_TRACE: cwmp_createClientSocket - no ip to bind to on interface wan - fail
20.09.202420:21:19systemError   UBUS_CLIENT: Failed to retrieve external IP address
20.09.202420:21:15systemError   2024/09/20 20:21:15 [error] 6562#0: *241 open() "/www/docroot/css/chosen-sprite@2x.png" failed (2: No such file or directory)
20.09.202420:21:12dataError   failed to send packet: Permission denied
20.09.202420:21:12dataError   failed to send packet: Permission denied
20.09.202420:21:12dataError   failed to send packet: Permission denied
20.09.202420:21:11dataError   failed to send packet: Permission denied
20.09.202420:21:11dataError   failed to send packet: Permission denied
20.09.202420:21:11dataError   failed to send packet: Permission denied
20.09.202420:21:11dataError   failed to send packet: Permission denied
20.09.202420:21:11dataError   failed to send packet: Permission denied
20.09.202420:21:11dataError   failed to send packet: Permission denied
20.09.202420:21:10dataError   failed to send packet: Permission denied
20.09.202420:21:10dataError   failed to send packet: Permission denied
20.09.202420:21:10dataError   failed to send packet: Permission denied
20.09.202420:21:10dataError   failed to send packet: Permission denied
20.09.202420:21:10dataError   failed to send packet: Permission denied
20.09.202420:21:10dataError   failed to send packet: Permission denied
20.09.202420:21:10dataError   failed to send packet: Permission denied
20.09.202420:21:10dataError   failed to send packet: Permission denied
20.09.202420:21:09dataError   failed to send packet: Permission denied
20.09.202420:21:09dataError   failed to send packet: Permission denied
20.09.202420:21:09dataError   failed to send packet: Permission denied
20.09.202420:21:09dataError   failed to send packet: Permission denied
20.09.202420:21:09dataError   failed to send packet: Permission denied
20.09.202420:21:09dataError   failed to send packet: Permission denied
20.09.202420:21:09dataError   failed to send packet: Permission denied
20.09.202420:21:09dataError   failed to send packet: Permission denied
20.09.202420:21:08dataError   failed to send packet: Permission denied
20.09.202420:21:08dataError   failed to send packet: Permission denied
20.09.202420:21:08dataError   failed to send packet: Permission denied
20.09.202420:21:08dataError   failed to send packet: Permission denied
20.09.202420:21:08dataError   failed to send packet: Permission denied
20.09.202420:21:08dataError   failed to send packet: Permission denied
20.09.202420:21:07dataError   failed to send packet: Permission denied
20.09.202420:21:07dataError   failed to send packet: Permission denied
20.09.202420:21:07dataError   failed to send packet: Permission denied
20.09.202420:21:07dataError   failed to send packet: Permission denied
20.09.202420:21:07dataError   failed to send packet: Permission denied
20.09.202420:21:06dataError   failed to send packet: Permission denied
20.09.202420:21:06dataError   failed to send packet: Permission denied
20.09.202420:21:06dataError   failed to send packet: Permission denied
20.09.202420:21:06dataError   failed to send packet: Permission denied
20.09.202420:21:06dataError   failed to send packet: Permission denied
20.09.202420:21:06dataError   failed to send packet: Permission denied
20.09.202420:21:06dataError   failed to send packet: Permission denied
20.09.202420:21:06dataError   failed to send packet: Permission denied
20.09.202420:21:05systemCritical[ 3730.363179] Line 0: VDSL2 link up
20.09.202420:21:05systemCritical[ 3730.363164] Line 0: VDSL2 link up
20.09.202420:21:03systemError   2024/09/20 20:21:03 [error] 6562#0: *241 [lua] sessionmgr.lua:262: redirectIfNotAuthorized(): Unauthorized request
20.09.202420:21:03systemError   2024/09/20 20:21:02 [error] 6562#0: *241 [lua] sessionmgr.lua:262: redirectIfNotAuthorized(): Unauthorized request
20.09.202420:20:53systemCritical[ 3718.449113] Line 0: VDSL G.993 started
20.09.202420:20:43systemCritical[ 3708.449119] Line 0: xDSL G.994 training
20.09.202420:20:42systemCriticalCONNECTION: Failed to create socket.
20.09.202420:20:42systemError   SOCK_TRACE: cwmp_createClientSocket - no ip to bind to on interface wan - fail
20.09.202420:20:42systemError   UBUS_CLIENT: Failed to retrieve external IP address
20.09.202420:20:23systemCriticalCONNECTION: Failed to create socket.
20.09.202420:20:23systemError   SOCK_TRACE: cwmp_createClientSocket - no ip to bind to on interface wan - fail
20.09.202420:20:23systemError   UBUS_CLIENT: Failed to retrieve external IP address
20.09.202420:20:20dataError   Cannot add object to UBus: Invalid argument
20.09.202420:20:20dataError   Cannot add object to UBus: Invalid argument
20.09.202420:20:17dataError   Received event "session_activate" for unknown device
20.09.202420:20:16systemCriticalCONNECTION: Failed to create socket.
20.09.202420:20:16systemError   SOCK_TRACE: cwmp_createClientSocket - no ip to bind to on interface wan - fail
20.09.202420:20:16systemError   UBUS_CLIENT: Failed to retrieve external IP address
20.09.202420:20:16systemError   error sending pppoe packet: No such device or address
20.09.202420:20:16wanError   Interface pppoe-wan has been deleted
20.09.202420:20:16systemError   Failed to send DHCPV6 message to ff02::1:2 (Permission denied)
20.09.202420:20:16systemError   Failed to send DHCPV6 message to ff02::1:2 (Permission denied)
20.09.202420:20:16wanError   Failed to get IP for interface pppoe-wan
20.09.202420:20:15systemCritical[ 3680.463008] Line 0: xDSL link down
0 Thanks
6 REPLIES 6

Jayach
16: Advanced member
16: Advanced member

‎21-09-2024 02:34 PM

Interesting, that seem to be very much what is happening on this thread:

https://forum.vodafone.co.uk/t5/Other-broadband-queries/Can-Vodafone-change-settings-on-your-router/...

I've just tried disabling IPv6 in the router, to see if it makes any difference. (it shouldn't, but who knows? This is Vodafone)

0 Thanks

Jayach
16: Advanced member
16: Advanced member
In response to Jayach

‎21-09-2024 04:45 PM

Mine just reconnected again, so no, disabling IPv6 didn't make any difference.

0 Thanks

Cynric
16: Advanced member
16: Advanced member
In response to Jayach

‎21-09-2024 05:30 PM - edited ‎21-09-2024 05:31 PM

Downdetector has a spike today, https://downdetector.co.uk/status/vodafone/ , it may not be relevant mind you.

0 Thanks

jjjj
2: Seeker
2: Seeker

‎23-09-2024 07:50 PM

I also disabled IPv6.

Today working from home all day seemed fine until tonight I've had a random disconnect at 7:50PM. 

0 Thanks

jjjj
2: Seeker
2: Seeker

‎23-09-2024 10:18 PM

Kept getting dropouts so ran the Home Broadband Diagnostics test and the fault is being investigated.

0 Thanks

Jayach
16: Advanced member
16: Advanced member
In response to jjjj

‎23-09-2024 11:21 PM

Shortly after I posted on Saturday, I had a 20 minute complete loss of broadband, however I've not had any problems since it came back, so I'm hoping they fixed something.

Fingers crossed, they can do the same for you.

0 Thanks