Gigafast SKY Q

[RedCard]

Hello Forum,

I have recently moved over to Gigafast fibre from BT .  I am experiencing problems connecting my Sky Q box to the Vodafone router.  I have it wired directly to the Vodafone router and its not connecting at all. I can not see it on the router GUI. I gave the sky box a static IP address but problem still persists . 

I switched back to my BT hub as I still have the internet line for a further week and it works fine.  I think this is the actual router has anyone experiencing similar problems? 

I have changed cable from CAT 5e to Cat6 same issue.     all other devices decides are working just this SKY box sticking issue.  I have tried wireless and again same issue I would prefer cable as my walls are pretty solid

Any advise would be appreciated.

thanks

Red Card

[MarkD]

Hi @RedCard, the router should be able to connect to the TV box on both WiFi and a hard wired connection. To help us further, can you tell us, what is the error message that you get on the screen when you're trying to connect? Mark 

[RedCard]

Hello Mark,

Thanks for comming back.  I have now resolved the issue it was a simple factory reset of the router. Very strange indeed as I have only had the router 24 hours and had not changed any settings just striaght out of the box and connected up. 

if anyone has similar issues where the SKY Q box cannot connect to the router\hub wired or wireless (dhcp or Static) and everything esle has been tired, a factory reset might resolver the issue.

I did speak to someone on chat they mentioned to split the wifi SSID and add google DNS which personaly as an IT pro is misleading particulary since I was using a network cable for connection and I have the router WiFI turned off as I am using Cisco APs.

ALso note using an alternitive DNS  on the router will make your Vodafone content filter redundant.

thanks

Balal.